Departments CKS

CKS Vilvoorde

Visual Merchandising
The visual merchandising team is responsible for the decoration of our shop windows and concept stores according to the CKS DNA. In this way, they inspire our customers during a visit to their favorite CKS store. 

Marketing 
The marketing department creates surprising campaigns and actions for CKS. Through various channels (including the webshop, newsletters, social media and events), they try to strengthen brand loyalty, stimulate involvement and stay connected with our customers.
 

E-commerce
Our goal is to offer the best shopping experience to our customers online as well. The E-commerce team provides digital inspiration and optimizes the user experience on the CKS webshop so that customers can effortlessly shop their favorite brand. 

Buying 
A collection goes a long way before it appears online and in our shops. Our Buying department literally buys our collection. Together with the designers they choose the fabrics for each garment and decide who will supply them. They also discuss and negotiate the purchase price with the supplier.

Collection
This department has two subgroups, Category Management and Design. The Category Management team at CKS consists of one person who develops the purchase plan, determines order sizes and manages the budget. In addition, that person is the head of the second subgroup, Design. This second group also includes two types of designers. On the one hand, there are the Fashion Designers, the designers of the silhouettes. On the other hand, there are the Technical Designers, who design each garment in our collections, down to the smallest detail.
 

Merchandise planning
Only with good planning can our collections get to the right place on time, and that is where our merchandise planners come in. By bringing certain quantities, delivery times and deadlines together in a clear plan, they keep both our stocks and our sales up to standard.

Wholesale
The Wholesale department is responsible for the sale of CKS products to B2B customers, i.e. other companies, both in Belgium and abroad. These customers are very diverse, such as shops on busy roads, smaller village boutiques and concept stores in the city. Six months before the collections hit the shops, they are sold to the B2B customers from a showroom. In Belgium, this takes place from our own showroom in the headquarters in Vilvoorde, and abroad we work with external agents who present CKS in their own showrooms.

Sales 
The sales team is in close contact with our shop managers. They monitor all CKS concept stores and provide guidance from the head office in Vilvoorde. Through coaching, together they lift the shopping experience of our customers to a higher level.

Support services from Houthalen

Customer Care 
Spreading instant happiness by helping all CKS customers with a smile? That happens every day in our Customer Care Center in Houthalen. Through different communication channels questions are answered, problems are solved and help is offered with online orders. The enthusiastic team of more than 15 people is ready for all CKS, JBC and Mayerline customers.

IT 
The IT team provides the right digital support, so that everyone at the Claes Retail Group can do their job to perfection. They are also responsible for the smooth operation of all technologies in our shops and head office (online and offline).

Finance
In the Finance department, everything comes together in the form of figures. This team takes care of the financial administration, accounting and the correct processing of payment orders for the entire Claes Retail Group in Houthalen, among other things.

Data & Analytics 

The Data & Analytics team supports all management and business lines of the Claes Retail Group with insights, automating reports and making decisions based on data analyses. 

Business Controlling
In the Business Controlling department, all financial analyses of the entire Claes Retail Group are elaborated. The team processes the results in reports, giving them insights into turnover, costs and investments. In this way, they can always provide the business with tailor-made advice. They are also responsible for the preparation of investment requests, which they carefully monitor together with the business. So every department finds a reliable business partner in the Business Controlling team.

Legal  
All legal issues that any department of the Claes Retail Group may encounter are dealt with by the Legal team. Based at the Houthalen head office, they deal with all issues and questions relating to property management, intellectual property rights, contracts and much more.

Technics 
Behind the beautiful CKS concept stores and the well-oiled machine that is the head office in Houthalen, there is a skilled team of technicians. As soon as a defect or problem arises, the technical department gets to work to find a solution as quickly as possible. In addition to repairs, they also carry out designs for new or renovated shops together with the Visual team.

Human Resources
Our feel-good mission can only be fulfilled if our team itself experiences the happy vibes that CKS radiates. The Human Resources team ensures this every day. They put the right employees in the right place, give them all the support they need to do justice to their qualities and pay the salaries correctly.

Stores

In our shops, the shopping experience and service are central. Our shop managers ensure that every customer has access to a tidy shop and that they receive the styling advice they need. Wearing CKS is wearing a smile!